Ocelot chatbot manual#

This experience can also be improved further with the help of SIS integration and Live Chat inclusion. It also includes an AI-powered chatbot that answers students’ questions 24/7, that too across 20+ departments. Institutes can deploy personalised text campaigns in order to increase yield within the entire admission funnel. Ocelot's chatbot platform, which includes an unrivaled knowledgebase of thousands of 'how to' videos, guides over 3 million students across the United States through all aspects of the student.

Ocelot chatbot manual#

Further, AI capabilities loaded within the platform are capable of automating various manual work, allowing businesses to focus on more productive tasks that require immediate attention. It offers 24/7 support and guidance at every step, besides helping administrators to use their creativity and always stay ahead in the competition. The platform runs on AI technology through which it empowers institutes to engage with every student. It’s really a win-win for RCC and our students.Ocelot is a student engagement platform that enables institutes to help students in every aspect of their student lifecycle. Students are getting the information they need, and our staff will be able to be more strategic in how they reach our students. “This tool can help assist our current campus community as well as external constituents and prospective students. “It ultimately came down to student success,” said Dr. The texting campaigns from Ocelot have been shown to have a 98% open rate, meaning students read the information they are sent, therefore delivering a more efficient, impactful way for the college to engage with students, allowing them to successfully navigate the everyday complexities of college life. “This is going to be a great tool and resource in being able to communicate with our students about financial aid and payment deadlines, for example, and other important information related to academic success.” “Staff will be able to do campaigns for events and outreach,” said Phyllis Locklear, coordinator of the FAPSS (First American Pathways to STEM success) grant. In addition, the services from Ocelot will also allow for faculty and staff to chat with students, as well as to send text messages. “The chatbot is available to students 24/7 anywhere, anytime, on any device.” Patrena Benton Elliott, vice president of instruction and student support services at RCC.

“The chatbot from Ocelot, is designed to improve customer service, save time, and increase access, by utilizing artificial intelligence from a database of frequently asked questions, essentially providing students with information in real-time, whether they are on the RCC website at 2:00 p.m. It can be seen on the homepage, as well as the admissions, financial aid, counseling, and business services webpages. The chatbot shows up automatically in the bottom right corner of the website when you visit. Founded in 2003, Ocelot (formerly known as FATV) is the nations largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The service has been implemented as a way to increase engagement between students and staff, increase enrollment, and increase retention rates of students. The Ocelot Chatbot platform comes pre-loaded with an unrivaled and continually growing knowledgebase of text and video content spanning over 20 student service. Robeson Community College has launched a new chatbot service, which will assist prospective and current students with information about the admissions process, registration, financial aid, and other common topics.

Get a demo Watch video tour Reach every student. If you have visited the website, you may have noticed something a little different. Ocelot Higher Education Student Engagement Platform AI Communications & Student Engagement Platform More students in More graduates out Using AI Communications including two-way texting, AI chatbots, and live chat, every student gets the answers they need and deserve so no student is left behind.